Gloomy predictions about the future of the high street have been a common theme in the news over the last few years. A host of well-known brands are either gone or seem to be struggling against the modern shopper’s thirst for online options.

In the past year alone, high street stores covering a vast...

Recent news has made grim reading for high street retailers, with one in ten high street stores standing empty and, seemingly, no light at the end of the tunnel.

Footfall has continued to drop through March and April and consumer spending is on track for its worst performance in six years. Many wo...

Buying a shop has both benefits and drawbacks for new business owners.

It’s a fair bet that if the previous shop owner has reaped success with the location you may also fare well and often there will be trained staff and suppliers already established, quickly removing some of the obstacles for you a...

The e-commerce industry has come on leaps and bounds in recent years, fuelled by a continuing reliance on technology as well as a complete shift in the way that people shop.

While it harbours many benefits for businesses, one area that it can fall down on is customer support and interaction. So, how ...